Sector
Banking and insurance: financial services accessible to every customer
Consumer banking services fall within the scope of the European Accessibility Act. Opening an account, making a transfer, taking out a policy: your journeys must work for everyone.
Your challenges
What makes accessibility demanding in your sector
Sensitive journeys
Strong authentication, one-time codes, session timeouts: critical points for assistive technology users.
Many documents
Contracts, statements, terms and conditions: digital documents count too.
High exposure
A broad and ageing customer base, attentive regulators: accessibility is a matter of compliance and reputation.
Scope
What we audit for you
Every item is tested by an auditor with a disability, using their own assistive technologies.
- Account opening and subscription
- Authentication and security
- Web customer account and mobile app
- Transfers, payments, calculators
- Contract documents and statements
Recommended solutions
The audits that fit your situation
Frequently asked questions
Can strong authentication be accessible?
Yes, provided suitable alternatives are offered and certain rules on timeouts and announcements are followed. We check these points first.
Take action
Have your digital services audited by the people who use them.
Describe your scope in a few questions. We will come back to you with a tailored proposal.